CoDirector is not responding or seems stuck

CoDirector is PublishFi's AI assistant for generating and editing video clips. It streams responses in real time, which means a dropped connection or a spike in AI service load can cause it to appear frozen — either generating nothing at all, or stopping partway through a response. The steps below address the most common causes in order of likelihood.

Check your internet connection first

CoDirector's responses are streamed live from PublishFi's servers. Even a brief interruption in your connection can cut the stream and leave the chat appearing stuck. Before doing anything else, confirm your connection is active by loading another page.

Stop the response and re-send

If CoDirector has started generating but then appears to freeze partway through:

1. Click the stop button in the chat input area to cancel the current request.
2. Re-send your original message, or rephrase it slightly and try again.

This resolves most temporary hangs. The AI service occasionally stalls on individual requests, and re-sending usually completes successfully.

Switch between CoDirector Basic and CoDirector Pro

PublishFi gives you two model options — CoDirector Basic and CoDirector Pro — accessible from the model selector at the top of the CoDirector panel. If one model is unresponsive or returning errors, the other may be operating normally. Switching models is the fastest way to work around load issues on a specific model.

1. Click the model selector in the CoDirector panel header.
2. Choose the other model.
3. Re-send your request.

Start a new session

If the problem persists across several attempts in the same chat session, the session itself may be in a bad state. Starting a fresh session clears any accumulated context that could be contributing to the issue.

To start a new session, click the new session button in the CoDirector panel header. Your chat history from the previous session is saved and accessible from the history view if you need to reference it.

Refresh the page — but check your save status first

A full page refresh will reset CoDirector's connection and clear any local state. Before refreshing, make sure your recent edits have been saved. PublishFi auto-saves as you work, but if you have made changes in the last few seconds, wait a moment and look for the saved indicator before reloading.

If an Unsaved Changes dialog appears when you try to leave, click Stay on page, wait for saving to complete, and then refresh.

If CoDirector consistently fails to respond after trying all of the above, contact PublishFi support and describe the prompt or action you were attempting along with which model you were using.