Troubleshooting Help

Video Won't Upload or Upload Fails

Steps to resolve failed or stuck video uploads, including file type checks, connection tips, and URL import as an alternative.

Export Is Stuck or Taking Too Long

How to read render progress and ETA, what affects export speed, and when to contact support.

CoDirector Is Not Responding or Seems Stuck

What to do when CoDirector hangs mid-generation, including how to stop a response and switch models.

Video Playback Is Choppy or Lagging in the Editor

How to improve choppy editor preview playback by optimizing your browser settings and hardware acceleration.

Seeing an "Unsaved Changes" Warning

What the unsaved changes warning means, how auto-save works, and how to avoid losing recent edits.