What is the scope of your support for themes?
Table of Contents
What Our Theme Support Covers
PublishFi provides robust support to help you get the most out of your website themes. Our support team is here to assist with a wide range of issues and questions, ensuring you can build and maintain your site with confidence.
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What We Help With
Our theme support service includes:
- Answering general questions about theme functionality and usage
- Helping you configure theme features and settings
- Troubleshooting bugs or issues you encounter with your theme
- Providing guidance on how to achieve specific layouts or designs using the Website Builder
- Assisting when you're stuck trying to make your theme do something within the builder's capabilities
- Offering best practices for theme customization and site management
What We Don't Cover
While we strive to help as much as possible, there are some limitations to our support:
- We do not provide custom coding, advanced design work, or modifications outside the Website Builder's options
- We cannot troubleshoot issues caused by unsupported third-party code or plugins
- We do not offer bespoke feature development for individual sites
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Getting the Most from Support
To help us assist you efficiently:
- Clearly describe your question or issue
- Include screenshots or examples where possible
- Let us know what you've already tried
Our goal is to resolve your questions quickly and help you make the most of your PublishFi theme.
We're Here to Help
If you ever feel stuck or unsure about anything theme-related, don't hesitate to reach out. Our support team is committed to providing clear, actionable guidance so you can keep building with confidence.
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