How fast do you respond to support inquiries?

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Our Support Response Times

At PublishFi, we understand that when you need help, time matters. That's why we've established clear response time expectations for all our users.

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We prioritize support for our paid subscribers with:

One business day guarantee: We always aim to respond within one business day or less
Immediate assistance: Many inquiries receive same-day responses through our support chat
Email support: Comprehensive help for more complex issues
Priority queue: Your questions move to the front of our support line

We're committed to supporting our entire community, including users on our free plan:

Two-day response time: We typically respond within 48 hours, depending on our support team's current volume
Comprehensive answers: Even on our free tier, you'll receive thorough, helpful responses

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To help us assist you as quickly as possible:

Be specific: Clearly describe what you're trying to achieve and any error messages you've encountered
Include screenshots: Visual information helps us understand the issue faster
Mention your account details: This helps us access your specific configuration
Use our support chat: For urgent matters, our in-app chat often provides the quickest response

You can reach our support team through:

We're constantly working to improve our response times and support quality to ensure you have the best possible experience with PublishFi.

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